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Refund Policy

At Bktendio Online, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please review the following guidelines to understand our refund process:

**1. Eligibility for Refund:**

   - You may request a refund within [number] days of receiving your order.

   - To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

**2. How to Request a Refund:**

   - To request a refund, please contact our customer support team at []( with your order details and reason for the return.

   - Our customer support team will provide you with instructions on how to return the item(s) and initiate the refund process.

**3. Refund Process:**

   - Once we receive your returned item(s), we will inspect it to ensure that it meets the eligibility criteria for a refund.

   - If the item is approved for a refund, we will process the refund to your original method of payment within [number] business days.

**4. Return Shipping:**

   - You are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

   - We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

**5. Non-Refundable Items:**

   - Certain items are non-refundable, including gift cards, downloadable software, and perishable goods.

   - Customized or personalized items may also be non-refundable unless they are damaged or defective upon receipt.

**6. Damaged or Defective Items:**

   - If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

**7. Contact Us:**

   - If you have any questions or concerns about our refund policy, please contact our customer support team at []( We are here to assist you.

Please note that this refund policy applies only to purchases made directly through the Bktendio Online website. If you purchased our products from a third-party retailer, please refer to their return and refund policy.

Thank you for shopping at Bktendio Online. Your satisfaction is our priority.

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